- Founded 2011 as Intercom; rebranded to Fin in May 2026 (company and flagship AI product now share the name)
- Salesforce agreed to acquire Fin for approximately $3.6B in June 2026; expected to close Q4 FY2027
- Fin operates independently until the deal closes
- CEO: Eoghan McCabe (co-founder). President: Archana Agrawal
- Scale: 30,000+ companies, crossed $100M ARR in 2026, growing 3.5x
- Flagship metric: 67% average resolution rate (verified positive resolutions), top performers 80-84%